Privacy Policy

Information We Collect

When you use mytrovalenso's corporate finance platform, we collect several types of information to provide you with our analytical services and educational resources. The information we gather helps us deliver personalized financial insights and maintain the security of your account.

We collect personal information that you voluntarily provide when creating an account, including your name, email address, company details, and professional role. Additionally, we automatically collect technical data such as your IP address, browser type, device information, and usage patterns as you navigate our platform.

• Contact information including name, email, phone number, and business address
• Professional details such as job title, company name, and industry sector
• Account credentials and security preferences
• Financial data and analysis preferences within our platform
• Communication records including support tickets and feedback
• Technical information such as browser data, device identifiers, and usage analytics

How We Use Your Information

Your information serves multiple purposes within our ecosystem. Primarily, we use it to deliver our core financial analysis services and ensure you receive relevant content tailored to your professional needs. We also leverage this data to improve our platform's functionality and develop new features that benefit our user community.

Beyond service delivery, we use your information for security purposes, including fraud prevention, account protection, and maintaining the integrity of our platform. We may also use aggregated, non-personally identifiable data for research and market analysis to better understand trends in corporate finance.

• Providing access to financial analysis tools and educational resources
• Customizing content and recommendations based on your professional role
• Processing transactions and managing your account settings
• Sending important updates about our services and new features
• Conducting research to improve our platform and develop new offerings
• Ensuring platform security and preventing unauthorized access

Information Sharing and Disclosure

mytrovalenso operates on a principle of minimal data sharing. We don't sell your personal information to third parties, nor do we share it for marketing purposes without your explicit consent. However, there are specific circumstances where we may need to share certain information to provide our services effectively.

We work with carefully selected service providers who help us operate our platform, including cloud hosting services, payment processors, and analytics providers. These partners are bound by strict confidentiality agreements and can only use your information for the specific purposes we outline.

In certain legal situations, we may be required to disclose information to comply with court orders, legal processes, or government requests. We'll always notify you of such requests unless legally prohibited from doing so.

Data Security and Protection

Protecting your information is fundamental to our operations. We employ industry-standard security measures including encryption, secure data transmission protocols, and regular security audits. Our technical infrastructure is designed with multiple layers of protection to safeguard against unauthorized access, data breaches, and other security threats.

All sensitive data is encrypted both in transit and at rest. We use advanced firewall systems, intrusion detection technologies, and maintain secure data centers with restricted physical access. Our team receives regular security training, and we conduct quarterly security assessments to identify and address potential vulnerabilities.

While we implement robust security measures, no system is completely immune to risks. We continuously monitor for threats and will promptly notify you if we detect any suspicious activity affecting your account or if a security incident occurs that might impact your personal information.

Your Rights and Choices

You have significant control over your personal information and how we use it. Australian privacy laws grant you specific rights regarding your data, and we're committed to honoring these rights and making the process straightforward.

You can access and update most of your information directly through your account settings. For more complex requests or if you need assistance, our privacy team is available to help you exercise your rights effectively.

• Request access to all personal information we hold about you
• Correct or update inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications while maintaining service-related messages
• Request data portability to transfer your information to another service
• File a complaint with the Australian Privacy Commissioner if you believe we've mishandled your information

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account information and user preferences are typically retained while your account remains active and for a reasonable period afterward to facilitate reactivation if desired. Financial analysis data and usage logs are generally kept for up to seven years to meet compliance requirements, while marketing communication preferences are maintained until you opt out.

When you request account deletion, we'll remove your personal information within 30 days, except where we're legally required to retain certain records. Some anonymized data may be retained for research and platform improvement purposes, but this data cannot be linked back to you personally.

International Data Transfers

As part of our global technology infrastructure, some of your information may be processed or stored on servers located outside Australia. We ensure that any international transfers meet strict privacy standards and provide equivalent protection to Australian privacy laws.

When transferring data internationally, we use approved mechanisms such as standard contractual clauses and ensure our international partners maintain appropriate security measures. All transfers are conducted with appropriate safeguards to protect your information throughout the process.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

Minor updates that don't materially affect your rights may be made without prior notice, but we'll always update the effective date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.